Picking up your merchandise
If you are planning on picking up your merchandise, please call an hour in advance. Please note these times. The warehouse is open:
10:00am – 7:00pm Monday – Saturday
12:00pm – 6:00pm Sunday
Warehouse Address: 4477 S. 70th E. Ave Tulsa, OK 74145
All merchandise being picked up must be scheduled to pick up 30 minutes prior to warehouse closing.
You must have your identification and sales receipt present to be loaded out.
We assume no liability once your merchandise leaves our premises. If you request the loading of merchandise inside of your vehicle, you agree to assume all responsibility for any damages occurred to your vehicle.
We will begin processing your delivery two (2) days prior to delivery date. Because of this, no cancellations or changes can be made or accepted during this two (2) day period. Prior to this time, changes can be made by calling our store at 918-250-7880. If your purchase is scheduled for delivery, it must be paid in full two (2) days before delivery.
Items purchased at Sunshine Furniture are covered by a full manufacturer’s warranty. Sunshine will execute all possible issues with items as the manufacturers warranty permits.
Items excluded from manufacturer’s warranty: floor models, as-is, discontinued, discounted, neglect, or abuse of item.
Manufacturer’s warranty does not cover buyer’s remorse, comfort issues, or any other circumstance that does not have anything to do with the craftmanship of the item.
All warranty claims need to be directed to Sunshine Customer Service 918-250-7880
Warranty General Terms
Sunshine Furniture will act as a liaison to help facilitate any manufacturer warranties
1. This warranty extends to only the original purchaser and covers only defects that appear under normal residential use.
2. This warranty does not cover transportation to be assessed, repaired, or replaced. There will be a nominal fee to provide this service.
Backorder / special order policy
Ordering items that are out of stock or special ordered, the manufacturer gives Sunshine Furniture only an approximate estimated time of arrival. Sunshine Furniture reserves these item(s) for you and is not responsible for any delays incurred by the manufacturer. A 30% non-refundable deposit is required for all back ordered item(s) & 40% non-refundable deposit is required for all special ordered item(s).
Any cancellations must be made within 48 hours of purchase and prior to pick-up or delivery. We will gladly refund 80% of your ticket total in the event of a cancellation. SPECIAL ORDERS, BACK ORDERS, FLOOR MODELS, AND DISCONTINUED/AS-IS ITEMS ARE SOLD AS ALL SALES FINAL
No cash refunds
Credit card refunds are made within 24 hours. Refund checks are mailed within 7 to 10 business days after verification that all monies paid to us have cleared. All refunds are processed after Sunshine Furniture has received all item(s) purchased in as new condition with all associated hardware (all items are subjected to inspection upon receiving). Special Orders, back orders, and discontinued/as-is items are sold as ALL SALES FINAL
You may return merchandise with the receipt within 48 hours from the purchase date (even if the merchandise has not been picked up or delivered) pending inspection and approval.
Merchandise must be returned in its unopened original packaging, with instructions, parts and hardware and must not have been assembled.
If it was delivered it must be in new conditions.
A minimum 10% restocking/ cancellation/convenience fee will applied and percentage may vary depending on the condition of the product. After 48 hours from the purchase date merchandise will not be processed.
The following items are NOT ELIGIBLE FOR RETURN:
and other bedding items
Special orders items.
Assembly and delivery fees are not refundable after the delivery has been performed.
Sunshine Furniture reserves the right to decline any request to return products.
Sunshine Furniture reserves the right to refuse item(s) not returned in as new condition including but not limited to customer abuse, negligence, or odors caused by smoke or pets.